Terms

General Terms and Conditions

General Terms and Conditions for fulfillment services Section 1 Scope (1) These General Terms and Conditions apply to all contracts between Hansefulfill - owner Burak Cetintas (hereinafter "Service Provider") and entrepreneurs within the meaning of Section 14 German Civil Code (BGB) (hereinafter "Customer"). (2) Deviating terms of the Customer shall not be recognized unless the Service Provider expressly agrees to their validity in writing. Section 2 Subject Matter of the Contract (1) The Service Provider performs fulfillment services, in particular: - goods receipt and storage intake - warehousing - order picking (pick & pack) - packaging - shipping handling via external shipping providers - returns processing - additional services (e.g. repacking, labeling, kitting) (2) The specific scope of services is set out in the respective offer or contract. Section 3 Conclusion of Contract A contract is concluded by written acceptance of the offer or by actual commencement of services. Section 4 Customer Obligations (1) The Customer undertakes to: - store only marketable and lawful goods - provide correct product data - indicate special storage requirements - ensure sufficient insurance coverage for the goods (2) Hazardous, perishable, or approval-required goods may be stored only with prior written consent. Section 5 Storage and Due Care (1) The Service Provider is obliged to store and handle the goods with due care. (2) Special climate control or special security measures are owed only if expressly agreed. Section 6 Shipping and Transport (1) Shipping is carried out via external shipping providers. (2) Upon handover of the goods to the shipping provider, transport risk passes to the Customer unless otherwise agreed. (3) The Service Provider does not owe the transport service itself. Section 7 Remuneration (1) Remuneration is based on the agreed price sheet or offer. (2) In particular, the following are charged: - storage costs - pick & pack fees - shipping costs - additional services (3) Invoices are due within 14 days without deductions. Section 8 Liability (1) The Service Provider is liable for damages only in cases of: - intent - gross negligence (2) In cases of slight negligence, the Service Provider is liable only for breach of essential contractual obligations (cardinal obligations) and limited to the typical, foreseeable damage. (3) Liability is limited in amount to the value of goods per claim. (4) Any further liability is excluded. Section 9 Insurance The Customer is obliged to insure the stored goods adequately. Additional insurance by the Service Provider is provided only by separate agreement. Section 10 Contract Term and Termination (1) The contract is concluded for an indefinite period unless otherwise agreed. (2) Both parties may terminate with a notice period of 30 days to the end of a month. (3) The right to extraordinary termination remains unaffected. Section 11 Right of Retention The Service Provider is entitled to refuse release of the goods as long as outstanding claims exist. Section 12 Data Protection Processing of personal data is carried out in accordance with the privacy policy. Section 13 Place of Jurisdiction Place of jurisdiction is - to the extent legally permissible - the seat of the Service Provider. German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).